Voice + Messaging AI Agents
Healthcare voice AI agents
resolve every patient call 24/7
24/7 coverage with real-time EHR and phone system updates. Give staff time back, improve access, and scale across locations.
Trusted by 1,000+ healthcare teams
Receptionist Health Agent
Every patient interaction, handled instantly
From scheduling to urgent escalation — our AI agent handles the full spectrum of patient communication, 24/7, with zero wait time.
Scheduling
I need to schedule a follow-up with Dr. Chen.
Found your account. Blue Cross PPO verified. Dr. Chen has March 12th open — shall I confirm?
New Patient Intake
I'd like to register as a new patient.
Welcome, James. Demographics captured, insurance verified, and consent forms are on the way to your phone.
Results Delivery
Hi Michael, calling with your lab results from Dr. Rivera.
Your results look normal. I'm sending a summary to your portal and scheduling your 6-month follow-up.
After-Hours Triage
I'm not feeling well tonight, can someone help?
Symptoms noted — non-emergent. Here's guidance for tonight, and I've booked you for 8am tomorrow.
Rx Refill Request
I need a refill on my blood pressure medication.
Refill request sent to Dr. Patel. Your pharmacy will have it ready by end of day.
Appointment Reschedule
I need to move my appointment — something came up.
No problem, Tom. Moved from Tuesday the 4th to Thursday the 6th at 2pm. Confirmation sent.
Insurance Inquiry
Do you take Aetna? And is my copay covered for today's visit?
Yes, we're in-network with Aetna. Your copay is $30 for today. Want me to note that in your visit?
Urgent Escalation
I'm having chest pain and shortness of breath.
Connecting you to our on-call provider immediately. Please stay on the line — help is coming.
For Patients
- Zero wait time — every call answered instantly
- 24/7 availability including nights & weekends
- Calls and texts handled seamlessly
- Sub-minute resolution for routine requests
For Staff
- 4.2 hours saved per person, every day
- Focus on complex tasks, not routine calls
- Standardized workflows across locations
- Less burnout, higher job satisfaction
Measurable Outcomes
Numbers that change how you operate
Patient Access
calls resolved without staff
- Fewer abandoned calls
- Sub-minute time-to-answer
- Full after-hours coverage
- No hold queues for routine requests
Staff Operations
saved per staff member daily
- Fewer callbacks and follow-ups
- Standardized workflows across locations
- Reduced training burden for new hires
- Consistent patient experience
Revenue Capture
reduction in no-shows
- Real-time eligibility verification
- Automated payment reminders
- Reduced appointment leakage
- Better charge capture documentation
Use Cases
What Receptionist Health resolves
Scheduling
Book, reschedule, and cancel appointments. Verify availability against provider schedules and rules in real time.
System updates
Creates/updates appointments, checks conflicts, sends confirmations
Patient Intake
Collect demographics, insurance info, and pre-visit forms before the appointment. Update records directly.
System updates
Writes demographics to EHR, triggers form workflows, verifies insurance
Referral Management
Process inbound and outbound referrals. Track authorization status and coordinate with referring providers.
System updates
Creates referral records, checks auth status, routes to coordinators
Results Delivery
Notify patients of lab and imaging results per provider-approved protocols. Route abnormals to clinical staff.
System updates
Delivers results by call/text, logs patient acknowledgment, escalates flagged values
Billing & Collections
Handle balance inquiries, payment plans, and statement questions. Process payments and update billing records.
System updates
Processes payments, sets up plans, updates billing system, sends receipts
Forms & Documentation
Guide patients through required forms, consent documents, and questionnaires via voice or text.
System updates
Sends form links, tracks completion, writes responses to chart
How It Works
Live in weeks, not months
Connect
Integrate with your EHR and phone system. Receptionist Health maps your existing workflows, appointment types, provider schedules, and routing rules.
- Bidirectional EHR sync
- Phone system integration in days
- Existing workflow mapping
Deploy
Custom workflows go live for your specialties. Scheduling, intake, referrals, results delivery, and billing — configured to your protocols.
- Specialty-specific call handling
- Custom escalation rules
- Multi-location rollout support
Monitor
Real-time dashboards show resolution rates, call types, escalations, and staff time saved. Tune rules and workflows continuously.
- Live resolution dashboards
- Call-level audit trails
- Continuous workflow optimization
Control by Design
You set the rules. The agent follows them.
Every workflow boundary, every escalation path, every data access rule is configurable and auditable. The AI resolves calls within the constraints you define — nothing more.
100%
Call Coverage
HIPAA
Compliant
SOC 2
Type II
Escalation Logic
Define exactly when and how calls route to staff. Configure by call type, complexity, patient request, or time of day.
Rules engine with real-time override capability
Audit Trail
Every call logged with full transcript, actions taken, system updates made, and resolution status.
Searchable, exportable, retention-policy compliant
Role-Based Access
Control who sees what. Admin, supervisor, and staff views with appropriate permissions at each location.
Per-location and per-role permission scoping
Data Governance
HIPAA-compliant infrastructure. PHI encrypted at rest and in transit. No patient data used for model training.
SOC 2 Type II audited, BAA available
Seamless Experience
Deep experience with the systems you already use
Receptionist Health works seamlessly with your existing EHR, EMR, PMS, and phone systems. Real-time sync means every interaction is instantly reflected across all platforms.
What gets written on every call
Creates and updates appointments
Verifies patient demographics
Checks insurance eligibility
Writes call summary notes
Triggers reminder workflows
Updates billing records
Proof
Outcomes from real deployments
Measured against pre-deployment baselines at multi-location specialty practices. Results within the first 30 days of full deployment.
Abandonment Rate
Time to Answer
Resolution Rate
After-Hours Coverage
Typical Deployment Timeline
From zero to live in 8 weeks
Integration configured, workflows mapped
Shadow mode — agent listens, staff resolves
Agent handles scheduling calls live
Full call types enabled, QA in place
Second location onboarded from template
Platform rollout across remaining sites
milestones reached
Platform Rollout
Built for multi-location scale
Whether you operate 5 locations or 500, Receptionist Health deploys with a repeatable process. Pilot fast, template what works, and roll out without chaos.
Pilot
Prove it at one location
Deploy at 1–2 sites. Establish baselines for abandonment, resolution, and staff time. Tune escalation rules and specialty workflows.
- Baseline metrics captured
- Workflows validated
- Staff trained on monitoring
Template
Standardize what works
Convert successful workflows into reusable templates. Create a deployment playbook. Onboard the next wave of locations with zero rework.
- Reusable workflow templates
- Deployment playbook created
- QA benchmarks defined
Scale
Roll out across all sites
Expand to remaining locations using proven templates. Centralized monitoring across every site. Consistent operations and patient experience.
- All locations live
- Centralized reporting
- Ongoing optimization
Ready to resolve every patient call?
See how Receptionist Health handles a real call end-to-end, from scheduling to EHR updates and patient confirmation, in under a minute.